By downloading, installing, or using Sellora AI, you agree to be bound by these Terms & Conditions in full. If you do not agree, do not download or use the plugin.
Acceptance of Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and Harikaran, operating as Sellora AI ("Developer"), governing your access to and use of the Sellora AI WordPress plugin and all related files, documentation, and assets (collectively, the "Software").
By downloading, installing, activating, or otherwise using the Software in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms.
License
Subject to your compliance with these Terms, the Developer grants you a free, non-exclusive, non-transferable, revocable license to download, install, and use the Software on any number of WordPress installations for personal or commercial website operation.
Full License Text
Restrictions
Without prior written permission, you may not:
- Modify or create derivative works from the plugin source code, assets, or documentation.
- Reproduce or redistribute the source code outside of normal WordPress installation.
- Commercialise — sell, resell, sublicense, lease, rent, or transfer the Software.
- Bundle the plugin as part of a theme, hosting package, or third-party service.
- Remove attribution — alter or obscure copyright notices, branding, or license information.
- Reverse engineer for the purpose of creating a competing product.
- Use for illegal purposes in violation of applicable law.
- Impersonate or falsely claim affiliation with the Developer or the Sellora AI brand.
Need to do something outside these restrictions? Contact hello@harikaran.com to request written permission.
License File Integrity
The LICENSE file is a required part of the Software distribution. You are expressly prohibited from modifying, renaming, relocating, or deleting it. Any installation that does not include the original, unaltered LICENSE file constitutes unauthorised use.
Acceptable Use
In addition to the restrictions above, you agree not to:
- Process data in violation of applicable privacy or data protection laws.
- Attempt unauthorised access to any system through the Software.
- Transmit defamatory, obscene, fraudulent, or unlawful content via the widget.
- Intentionally introduce malicious code through the Software.
- Abuse or overload third-party AI provider services (OpenAI, Anthropic, Google).
- Circumvent security features or rate-limiting mechanisms.
Third-Party Services
Sellora AI integrates with third-party AI providers. Your use is also governed by their terms:
- OpenAI — Terms of Use & Usage Policies
- Anthropic (Claude) — Consumer Terms & Acceptable Use Policy
- Google (Gemini) — Gemini API Terms
The Developer is not affiliated with OpenAI, Anthropic, or Google. API costs are your sole responsibility.
Intellectual Property
The Software, including all source code, design, documentation, logos, and assets, remains the sole intellectual property of Harikaran. These Terms do not transfer any ownership rights. The name "Sellora AI" and its logo are proprietary — you may not use them without prior written consent.
Privacy & Data
Data the plugin stores
- Chat logs — session ID, IP, customer name, messages, timestamps (
{prefix}aiwoo_chat_logs). - Enquiries — name, email, phone, message (
aiwoo_enquirycustom post type). - Quick reply rules — keywords and responses (
{prefix}aiwoo_quick_replies). - AI error logs — provider errors, context, IP (
{prefix}aiwoo_ai_error_logs). - IP blocklist & settings — stored in WordPress options.
Data sent to AI providers
Customer chat messages, conversation history (up to 4 turns), and relevant product data are transmitted to your chosen AI provider. API keys are never sent to the browser. You are responsible for ensuring compliance with applicable privacy laws (GDPR, CCPA, etc.).
Browser-side data
Chat state and browsing history (when personalisation is enabled) are stored in sessionStorage. This data is cleared when the session ends and is never sent to the Developer.
Disclaimer of Warranties
THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. THE DEVELOPER EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF AI RESPONSES, AND UNINTERRUPTED AVAILABILITY.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE DEVELOPER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS — ARISING FROM USE OF THE SOFTWARE OR THIRD-PARTY AI SERVICES.
THE DEVELOPER'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SOFTWARE. AS THE SOFTWARE IS PROVIDED FREE OF CHARGE, THIS AMOUNT IS ZERO (₹0 / $0).
Indemnification
You agree to indemnify and hold harmless the Developer from any claims, damages, losses, and expenses (including legal fees) arising from your breach of these Terms, violation of third-party rights, or your use of third-party AI provider APIs.
Termination
The license terminates automatically if you breach any provision of these Terms — including modifying or removing the LICENSE file. Upon termination, you must immediately cease use and destroy all copies of the Software. Sections 7, 9, 10, 11, and 14 survive termination.
Modifications to Terms
The Developer may update these Terms at any time. Changes are effective immediately upon publication. The effective date at the top of this page will be updated. Continued use of the Software constitutes acceptance of the revised Terms.
Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of courts in India. Before initiating legal proceedings, contact hello@harikaran.com to attempt good-faith resolution within 30 days.
